Frequently Asked Questions

How do I set up multi-factor authentication (MFA)?

Download an authenticator app (like Microsoft Authenticator or Google Authenticator), scan the QR code provided during setup, and enter the verification code to complete the process.

Go to your device’s mail settings, add a new account, select your email provider (e.g., Microsoft 365), and sign in with your credentials. Approve MFA if prompted.
Check your internet connection, restart the app, and ensure your password hasn’t expired. If the issue persists, contact IT.
Do not click any links. Use the “Report Phishing” button (if available) or forward the email to your IT security team.
Open the VPN client, enter your credentials, complete MFA if required, and click “Connect.” Ensure you have an active internet connection.
Common causes include too many background applications, low disk space, or pending updates. Restart your device and close unnecessary programs. Contact support if the issue continues.
Check that Wi-Fi is enabled, ensure you’re using the correct network, and restart your device. If needed, forget the network and reconnect.
Check cables, and test another device. If the issue persists, contact IT or your internet provider.
Look for suspicious sender addresses, urgent language, unexpected attachments, or mismatched URLs. When in doubt, report it.
Immediately contact IT support. Do not attempt to fix it yourself.
Check the recycle bin or “Deleted Items” folder. Files can often be restored within a set retention period.

Restart the application, check for updates, and reboot your device. If the issue persists, contact support.

Check that the printer is powered on, connected to the network, and selected as your default printer.
Go to device settings, select “Add Printer,” and choose the correct network printer from the list.

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